Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at CowboyLegacyOutfitters@gmail.com. ] 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at CowboyLegacyOutfitters@gmail.com.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at CowboyLegacyOutfitters@gmail.com.

Cowboy Legacy Outfitters Return & Refund Policy

1. 30-Day Return Window

We want you to be completely satisfied with your purchase. You have 30 days from the date you receive your item to request a return. If 30 days have gone by since your delivery, we unfortunately cannot offer you a refund or exchange.

2. Eligibility for Returns

To be eligible for a return, your item must meet the following criteria:

  • Condition: It must be in the same condition that you received it—unworn, unused, and with all original tags attached.

  • Original Packaging: The item must be in its original packaging.

  • Proof of Purchase: You’ll need the receipt or proof of purchase (order confirmation email).

3. Non-Returnable Items

Certain types of items cannot be returned:

  • Custom Products: Any personalized items or custom orders (e.g., special gear or bespoke apparel).

  • Final Sale Items: Items purchased during a "Clearance" or "Final Sale" event.

  • Perishables/Personal Care: Health and personal care items for hygiene reasons.

  • Gift Cards: Gift cards are non-refundable.

4. How to Start a Return

To start a return, please contact us at [Your Support Email].

  1. If your return is accepted, we will send you a return shipping label, as well as instructions on how and where to send your package.

  2. Note: Items sent back to us without first requesting a return will not be accepted.

5. Shipping Costs

  • Defective or Wrong Items: If the return is due to our error (you received an incorrect or defective item), we will cover the return shipping costs.

  • Change of Mind: For standard returns (e.g., wrong size, changed mind), the customer is responsible for paying the return shipping costs.

6. Damages and Issues

Please inspect your order upon reception. Contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

7. Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

8. Refunds

We will notify you once we’ve received and inspected your return. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund.